Terms & conditions
Who we are
The seller is Simon Roberts, trading as Made To Measure Carpentry & Joinery.
Address: 228 London Road, Portsmouth, PO2 9JQ.
Email: enquiries@mtom.biz. Telephone: 02392 429606.
These terms apply to purchases by consumers for personal use. Your statutory rights are unaffected.
Your window boards
We supply unfinished, kiln-dried solid oak window boards for indoor use in the dimensions, thickness, quantity and edge profile shown in your order. Dimensions are finished sizes with a machining tolerance of ±2 mm on length, width and thickness. For example, a nominal 20 mm thickness may measure 18–22 mm, and a nominal 25 mm thickness may measure 23–27 mm. Fitting, finishing and site measurement are not included unless expressly quoted.
We aim to use a single piece of solid oak wherever possible, but boards may be edge-jointed from solid oak sections where necessary to achieve the required width. Small, sound knots are acceptable; we exclude splay knots extending over the edges.
Oak varies naturally in grain and colour. Product photographs illustrate the timber and workmanship; they do not promise an identical grain pattern. Natural variation does not excuse defects or goods that fail to match the agreed description.
Check your measurements and chosen options before ordering. Ask us about notches, shaped ends or other special requirements before paying. We remain responsible for measurements we take and advice or specifications we agree to provide.
Storage, finishing and care
Store boards indoors in dry conditions, flat and evenly supported along their length, off the floor. Keep them away from damp building materials, direct heat and strong sunlight. Do not leave them leaning against a wall or exposed to rain or condensation.
Allow the boards to acclimatise to the intended room before fitting. The room should be dry and wet building work should have dried out. Suitable acclimatisation time depends on the timber and room conditions; contact us if unsure rather than relying on a fixed number of days.
Boards are supplied unfinished. Apply a suitable timber finish to all faces, edges and ends, including any freshly cut areas, following the finish manufacturer’s instructions. Allow for natural timber movement when fitting and avoid prolonged exposure to standing water.
Damage caused by unsuitable storage, handling, finishing or installation is distinct from a manufacturing defect. We assess the cause of any reported problem; failure to follow care guidance does not automatically remove your statutory rights or our responsibility for an underlying defect.
Placing and accepting an order
You can review and correct your selection before paying. Your submitted order is an offer to buy. A payment receipt or automatic acknowledgement confirms receipt only. We accept your order by sending an email expressly confirming acceptance, the specifications, total and agreed delivery or collection period.
If we cannot accept an order, we will explain and promptly refund any payment received. If we identify a pricing or specification error before acceptance, we will ask whether you wish to order on the corrected basis or receive a refund; we will not charge more without your agreement. After acceptance, changes require agreement and must respect your consumer rights.
Prices
Prices are in pounds sterling. We are not VAT registered and do not add VAT to our sales prices. Delivery is charged separately and shown before payment. Collection from our office is free by appointment.
Local delivery costs £35 per order for one vehicle load, within 15 road miles of PO2 9JQ, plus Chichester city, excluding the Isle of Wight. Eligibility is checked using a suitable road route, without ferry crossings, before payment. Any extra-load requirement or delivery outside the area must be quoted and agreed beforehand. Chichester city is identified by its civil parish, not the wider Chichester district. Road distances are calculated between postcode locations. The illustrative map is not the eligibility test.
Delivery and collection
For standard online orders, delivery or collection is within 2–3 weeks of payment. This includes production time. We contact you to arrange the exact handover date within that period. Online orders are limited to 20 boards in total per order. Orders above 20 boards require contact before payment so that a suitable timeframe can be agreed. Please tell us about access restrictions before ordering; any additional service or charge requires your agreement.
If no different delivery period is agreed, delivery is due without undue delay and within 30 days of the contract. Contact us if an agreed deadline is missed. Your rights to end the contract for non-delivery or delay remain available, including where an essential agreed deadline is missed or a reasonable further deadline is not met.
We remain responsible for goods we deliver until you, or someone you nominate, physically receives them. Please inspect your boards before cutting, finishing or fitting and tell us about problems promptly. A delivery signature or failure to report damage immediately does not remove your rights.
Problems and complaints
Contact enquiries@mtom.biz / 02392 429606, giving your order reference and explaining the problem. We will investigate and work with you to resolve it. Photographs can help but are not a condition of exercising your rights. Nothing in these terms excludes responsibility that cannot lawfully be excluded.