Payment policy

Payment is in pounds sterling through PayPal. The payment choices available are those displayed by PayPal at checkout. We do not promise a particular credit or instalment option.

Full payment is taken upfront when you place the order, before we make your boards. Standard online selections can be purchased immediately at the displayed price without requesting a quote. You will see the goods subtotal, collection or delivery choice, delivery charge and total before confirming payment. An enquiry or delivery-quote request does not itself require payment.

We will not begin manufacture until payment is confirmed and your order has been accepted. If payment is unsuccessful, contact us before trying again if you are unsure whether you were charged.

We do not add a separate PayPal processing surcharge. Where a refund is due, we use the original payment method unless you expressly agree otherwise, without a refund administration fee or deduction for our PayPal fees. Applicable refund deadlines are set out in our returns policy. PayPal’s processing time does not replace our obligation to issue the refund on time.

PayPal handles payment information under its own privacy terms. We receive the transaction and order details needed to administer your purchase. PayPal’s dispute process is additional to, and does not replace, your rights against us.